Delivery & Collection Policy
At Nexoora, we aim to process and dispatch orders as quickly as possible to ensure a smooth customer experience.
Same-Day Dispatch
Orders placed before 12:00 PM on business days are dispatched the same day.
3–5 Business Days
Tracked delivery across South Africa depending on location and courier coverage.
AllCell & PUDO
Pickup in-store at AllCell Port Elizabeth or via secure PUDO lockers.
Sealed Box Packaging
Every device is enclosed in a brand-new sealed box inside insured, tamper-proof courier transit packaging.
Brand-New Sealed Box Guarantee
Every Nexoora iPhone is packed in a brand-new sealed retail box with charging accessories and a SIM tool included. Your sealed unit is placed inside protective, tamper-evident outer transit packaging so your order arrives 100% untouched, pristine, and ready for unboxing.
Order Processing
- Orders placed before 12:00 PM (midday) on business days will be processed and dispatched to the courier on the same day.
- Orders placed after 12:00 PM, on weekends, or on public holidays will be processed on the next business day.
Shipping Time
Once dispatched, delivery within South Africa typically takes 3–5 business days, depending on your location and courier service coverage.
Please note that delivery times may vary slightly due to remote locations, peak periods, weather conditions, or courier delays beyond our control.
Delivery Requirements
Customers are responsible for ensuring that the correct delivery address and contact details are provided at checkout.
We will not be held responsible for delays or failed deliveries resulting from incorrect or incomplete delivery information.
Collection Policy (In-Store & PUDO Lockers)
Customers may choose to collect their orders in-person from our partner store or via convenient PUDO locker collection.
In-Store Collection Point
AllCell Port Elizabeth
Collect your order in person from our retail partner store in Port Elizabeth.
PUDO Locker Collection
Choose contactless pickup from a convenient PUDO locker near you across South Africa.
Collection Requirements
- Collections are only available after full payment has been received and confirmed.
- Customers must wait for an official “Ready for Collection” confirmation from us before arriving for pickup.
- Orders will not be released without payment confirmation.
- Please ensure you bring your proof of purchase or order confirmation when collecting your order.
Important Notes
- Same-day collection is not always guaranteed and depends on order processing time.
- Customers arriving before receiving collection confirmation may experience delays.
- For any delivery or collection queries, please contact our support team through our official channels.
Contact Support
For any questions regarding your delivery or to coordinate collection, our team is ready to assist.
Have questions about your order delivery? Contact our support team with your order number.
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