Frequently asked questions

All of our cellphones are exclusively in Grade A++ condition with 100% battery health. Each device is pristine in appearance, screen, and frame, indistinguishable from brand new with no scratches, dents, or signs of wear. You can learn more on our Grading System page.

Yes, absolutely! Every single phone from Nexoora comes packaged in a brand-new sealed box with charging cable and SIM eject tool included. You receive an authentic, premium unboxing experience with full confidence that your device is untouched and pristine.

Every single device we sell comes with 100% battery health, ensuring maximum battery performance and runtime from day one.

Yes! All products purchased from Nexoora are covered by a 6-Month Limited Warranty from the original date of purchase. You can read the full policy on our Warranty page.

Browse the phone you want on our Shop, open its details, then choose one of our marketplaces — Bob Shop or Yaga — to complete your purchase. Payment and checkout happen securely on that marketplace.

We prefer to let established marketplaces handle payment, because they offer secure checkout and buyer protection you already know and trust. This website is the home of the Nexoora brand and catalogue — the actual purchase is completed on the marketplace you choose.

We deliver nationwide across South Africa — to major centres and most outlying areas. See our Delivery page for details.

Once dispatched, delivery across South Africa typically takes 3–5 business days. Orders placed before 12:00 PM on business days are dispatched same-day. In-person collection is also available at AllCell Port Elizabeth or via PUDO lockers. See our Delivery page for full details.

We offer a 7-Day Return Window for eligible products if incorrectly supplied, defective on arrival (DOA), significantly different, or unused in original condition. The full policy, conditions and non-returnable items are on our Returns & Refunds page.

We're growing towards helping people buy iPhones in bulk. Tell us what you're looking for on the Bulk Buying page and we'll see how we can help. An enquiry starts the conversation — it isn't a guarantee of stock or pricing.

Yes — that's exactly what our sourcing service is for. Whether you're starting out or expanding, share your models, quantities and budget via the bulk enquiry form and we'll come back to you.

You can reach us by email at support@nexoora.co.za or send a message directly on our Contact page. We're happy to help before or after you buy.