7-Day Return Policy

7-Day Return Policy

At Nexoora, customer satisfaction is important to us. We offer a 7-Day Return Window for eligible products from the date of delivery or collection.

Customers may request a return within 7 days if the product is:

• Incorrectly supplied
• Defective upon arrival (DOA)
• Significantly different from what was ordered
• Unused and in original condition (for approved change-of-mind returns, where applicable)

Return Conditions

To qualify for a return, the following conditions must be met:

• The return request must be submitted within 7 calendar days of receiving the product.
• The item must be returned with original packaging, accessories, and proof of purchase.
• The product must not show signs of misuse, accidental damage, or unauthorized repair attempts.

Non-Returnable Items

The following items are not eligible for return:

• Products damaged after delivery due to misuse, drops, liquid damage, or negligence.
• Used accessories such as earphones, chargers, cables, screen protectors, and cases.
• Special-order or custom-request products.
• Clearance or final-sale items where clearly stated.

Return Approval Process

All returns are subject to inspection before approval. Once approved, we may offer one of the following:

• Exchange for the same or similar product
• Store credit
• Repair where applicable
• Refund (only where deemed appropriate)

Refunds, where approved, may take several business days depending on the payment provider.

Contact Support

Please contact our customer support team before returning any item to ensure the correct return process is followed.